At Allign Coffee, we take pride in delivering quality coffee products. Please read our Return and Refund Policy carefully before placing an order on www.alligncoffee.com.
By making a purchase on our website, you agree to the terms outlined below.
Due to the nature of our products, returns are accepted only under the following conditions:
The product was delivered in a damaged or defective condition
The wrong product was delivered
The package was tampered with at the time of delivery
To be eligible for a return, you must notify us within 48 hours of delivery with supporting photos or videos.
The following items are not eligible for return or refund:
Opened or used coffee products
Products damaged due to improper handling after delivery
Orders placed with incorrect address or contact details
Products returned without prior approval
Once your return request is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method used at checkout
Shipping charges are non-refundable unless the error was from our side
Refund timelines may vary depending on your payment provider.
In eligible cases, we may offer:
A replacement of the same product, or
A refund, depending on product availability and your preference
Replacements will be shipped after the returned product is approved or verified.
Orders can be cancelled only before they are shipped
Once the order is dispatched, cancellation is not possible
To cancel an order, contact us immediately after placing it
To initiate a return or refund request, please contact us with the following details:
Order ID
Registered email or phone number
Reason for return
Photos or videos (if applicable)
Contact details:
Email: alligncoffee@gmail.com
Phone: +91 95351 79775
Customers may be required to ship the product back unless the return is due to our error
We recommend using a trackable courier service for returns
Allign Coffee reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
If you have any questions regarding this policy, please feel free to contact us.